FAQs

New to a:care? Sign up here.

FAQ's

Physicians, patients, and caregivers can use a:care to better manage the healthcare journey. Read more about the benefits of signing up if you are a patient or doctor .
Yes! a:care is free for all users, and so are all a:care mobile applications.
It’s easy! Click “Sign up here” at the top of the home page to create your username and password.
If you are a doctor, you will have to enter your <<doctor ID code and a:care access code>> upon sign-up to verify your credentials. Need help obtaining an <<a:care access code>>? Send us a note using our Contact Us form.
The a:care newsletter delivers the latest content straight to your in-box. To sign up, scroll to the bottom of the home page and enter your email address in the box near “Subscribe to our Newsletter.” You can also opt in while signing up for an a:care account.
If you have an account with a:care, you can unsubscribe on your profile page. Look under Settings for “Newsletter Preferences.” From there, click “Unsubscribe.” If you do not have an account, you can unsubscribe via a link in the newsletter or through our Contact Us form. We strive to provide personalized content in our newsletter to help you live a healthier life, and we value your feedback. Contact Us and let us know how we can better support you with our newsletter!
No problem! On the sign-in page, just click the “Forgot your password? ” link, where you’ll be prompted to enter the email address associated with your account. You’ll then receive an email at that address with instructions for resetting your password.
We’d be sorry to see you go! We always welcome your feedback on our Contact Us page on ways we could better support you in your healthcare journey. If you decide to deactivate your account, you can do so on your profile page. Look under your Settings for “Deactivate Your Account.”
If you are a doctor, you will have to enter your <<doctor ID code and a:care access code>> upon sign-up to verify your credentials. Need help obtaining an <<a:care access code>> ? Send us a note using our Contact Us form.
From your dashboard, click your profile icon. From there, you can add your professional statement, education, and contact information for your practice.
Under your profile, you can view the current specialties you’re following. Select Edit and then hit the + to add a specialty or the x to remove one. Selecting your specialties helps us offer you content that’s customized to your interests.
When your patients sign up for a:care using your <<doctor national ID code>>, they will automatically be connected to your practice.
In your doctor a:care dashboard, you can conveniently view the profiles of your patients if they have connected with you. This information can include name, mailing address, date of birth, email address, conditions, medications, and self-reported health statistics, such as height, weight, and self-reported medication adherence.
a:care helps patients better understand, manage, and monitor medical conditions. You can refer your patients to our engaging articles, videos, quizzes, calculators, and more that provide them with reliable and easy-to-understand information about their conditions. We also provide regular medication reminders in a way that is engaging and fun.
Your patients can view the email address, phone number, and mailing address you provide for your practice.
If a patient disconnects from your practice, you will no longer be able to view their information on a:care. If they wish to reconnect, they can do so using your <<doctor national ID code>> under “Add Doctor” in their patient profile.
The Medical Game is an app you can download on your Android or iPhone that features interactive challenges, organized by therapeutic area, to test your knowledge on medical topics. You can engage in a little friendly competition with colleagues using the leaderboard that displays the highest scores in your country.
Under Settings on your profile page, select “Newsletter Preferences.” From there, you can subscribe or unsubscribe, depending on your current subscription status.
When you sign in with your email address, click “Forgot your password?” Then enter the email address associated with your account. You’ll receive an email at that address with a link to reset your password.
We’d be sorry to see you go! We always welcome your feedback on our Contact Us page on ways we could better support you and your patients. If you decide to deactivate your account, you can do so on your profile page. Look under your Settings for “Deactivate Your Account.”
It’s easy! When you sign up, you can connect during the onboarding process by entering your <<doctor’s code>> in the “Doctor Connection” section. Your a:care-registered doctor will provide this code to you <<on a card or inside a kit>>. If you skipped the Doctor Connection during onboarding, don’t worry! You can still connect with your doctor now. Just go to your profile and click “Edit” underneath the “My Doctor” section. There you can enter your <<doctor’s code>> to connect with your doctor. You can also enter your <<doctor’s code>> directly on your rewards page. From your patient dashboard, select “Rewards.” There you will find an invitation to <<enter doctor’s code>>.
To add a new medication, just go to your dashboard and select the Medication tab. Choose Add Medication and enter the name of the medication, the starting date and number of days of treatment, and how often you are supposed to take it. We’ll automatically send you reminders on the days you are supposed to take your medication.
Currently, a:care can send you reminders for only one medication at a time.
Under your profile, you can view your current conditions. Select Edit and then hit the + to add a condition or the x to remove one. Adding your conditions helps us bring you personalized content that’s relevant to your health.
Great question! You can earn points for many of the ways you use a:care, including:
  • Enrolling
  • Completing your profile
  • Reporting when you take your medication
  • Participating in quizzes and surveys
Once you have earned 2500 points, you’ll be able to transfer your points to redeem for rewards. Note: Rewards are managed through a third-party site.
A new tip to help you on the way to better health will appear every day on the Daily Tips section of your dashboard. You’ll receive points just for reading it!
New quizzes are posted every Monday under the Quizzes & Surveys section. Some quizzes will be personalized to be relevant to the conditions you have selected. Some will provide information about general health and wellness to help you reach better health. When you take a quiz, you’ll receive feedback based on each answer. You’ll receive points for every quiz you complete, but you get even more points for correct answers!
New surveys are posted every Monday under the Quizzes & Surveys section. When you take a moment to complete a survey, you’ll be helping us better understand your needs so we can improve the a:care experience and make it even more relevant to you. Plus, you’ll earn points for every survey you complete!
When you’re logged in to a:care, you can view your current total on your dashboard where it says “Total Points.” Checking your points frequently is a great way to keep track of your progress!
This number represents your weekly percentage increase of points since the previous Sunday.
To be eligible to redeem points for rewards, you must validate your condition and medication by connecting with your doctor.
The Monthly Leaderboard will show your ranking, which is based on the points you have earned only during the past month. At the beginning of each month, your points and ranking on the leaderboard will reset to zero. Your position on the Monthly Leaderboard indicates your points ranking among other members of your group that month. The winner of each Monthly Leaderboard will earn a prize!
We want to keep the competition fair among all participants, so only points earned for certain activities will count for your position on the Leaderboard. You’ll earn leaderboard points for taking quizzes and surveys and reading daily tips. Don’t forget, the Leaderboard resets itself every month! It’s important to note that quizzes and surveys count toward the current month’s Leaderboard if posted and taken during the current month. (That means if a quiz is posted in January but you take it in February, you will earn the appropriate points, but those points will NOT count toward the February Leaderboard.) Also, your ranking will not change if you redeem points.
In the event of a tie, a winner will be chosen at random from the tied participants.
To keep the competition active and engaging, we reorganize players based on point totals at the end of each month. This helps us keep the Monthly Leaderboard exciting for participants of all levels of activity.
Your Leaderboard only shows qualifying points earned during the past month. At the end of the month, your Monthly Leaderboard points reset to zero.
Each day you check in with us by reading a Daily Tip, you’ll earn a Weekly Drawing number between 1 and 5. If you match <<'6 out of 7>> randomly selected numbers, you win the Weekly Drawing! Drawings occur every Wednesday for numbers earned the prior week.
To give more players a chance to participate, you can only win the Monthly Leaderboard and/or Weekly Drawing once. Still having trouble? Contact us here.
Under Settings on your profile page, select “Newsletter Preferences.” From there, you can subscribe or unsubscribe, depending on your current subscription status.
No problem! When you sign in with your email address, just click on “Forgot your password?” Then enter the email address associated with your account. You’ll then receive an email at that address with a link to reset your password.
We’d be sorry to see you go! We always welcome your feedback on our Contact Us page on ways we could better support you in your healthcare journey. If you decide to deactivate your account, you can do so on your profile page. Look under your Settings for “Deactivate Your Account.”

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